My.SUPA. Frequently Asked Questions
Question:(Last edited: Thursday, 7 August 2008, 3:53 PM)
Postscript files. How do I open ps files?
To open PostScript files you will need a suitable client like GhostScript.
Internet Explorer may attempt to stop you viewing PostScript files. An Information Bar may pop up. It usually reads something like "To help protect your security, Internet Explorer blocked this site from downloading files to your computer. Click here for options..."
Click for the options and select 'Download File...'
Choose whether to 'Open' the file now to to 'Save' it for later viewing.
Question:(Last edited: Thursday, 7 August 2008, 3:53 PM)
PowerPoint - I'm not a Windows user. How can I view PowerPoint files?
Struggling to view your lecturer's slides? Try the TonicPoint viewer. http://tonicsystems.com/products/viewer/
Question:(Last edited: Thursday, 24 January 2019, 2:56 PM)
Questions about Lecture Recording
What is SUPA going to record?
SUPA courses are routinely recorded by the video system, before being made available on MySUPA course pages. SUPA may also record one-off events where we think there may be benefit for those unable to attend in person.
What will SUPA use the recordings for?
The most important use for the recordings will be for students to use as a reference after the lecture has taken place. This is especially important where someone has had to miss a lecture, either through illness or being away at an experiment or conference. While this won't replace the lecture experience, we hope that it will be a useful substitute.
What about the other uses mentioned in the consent notice?
The consent notice mentioned some other possible uses for the recordings. These were put in so that we don't have to keep coming back to you for additional consent, but that does not mean that we intend to use every lecture recording in this these ways.
Where will the recordings be available?
The videos will be made available to staff and students through My.SUPA. Only logged in participants (staff and students) will have access to the recording of a particular course. If you have any particular ways in which you would like to view the videos, please get in touch.
What is recorded?
The content of a recording normally shows a large version of the presentation slides and a small version of the video with a similar layout to the one that you seen on the two screens in your room, only at a reduced resolution.
When will the recordings be available?
If a lecture has been recorded, you can typically expect the recording to be available about a week after the lecture. If there's one which you need urgently, let us know. We'll work to give you access to the recordings as quickly as possible.
Do I have to give consent?
It is a requirement of the recording service we are using that everyone that appears or is heard on the recording must give consent.
Although we have to ask for consent from everyone, we've tried to make the request as clear and transparent as we can. We'd like everyone to give their consent so that we can give you the best service, but if you have any questions about this then please get in touch.
How do I know if the conference is being recorded?
A red circle will appear in the top left hand corner of the video screen during a recording.
How can I avoid being in the recording?If you have concerns and it is important that you do not appear in any video recording, then then select "no", and email us at email@example.com so that we can make some special arrangements.
What if I have more questions?
If you have any questions about the recording service, please contact firstname.lastname@example.org . Please tell us if your question is about the technical side of the recording or our policies - that will help us direct your question appropriately.
Question:(Last edited: Monday, 3 August 2015, 3:24 PM)
Rooms. How to book one or more SUPA VC Rooms
To book one or more SUPA VC room, please contact the local manager of the room to check availability and make the booking online @ http://www.supa.ac.uk/room_booking with your request.
Question:(Last edited: Thursday, 25 July 2019, 11:16 AM)
Rooms. Where are the Videoconferencing Rooms?
At Heriot Watt an alternative room is sometimes used the Media Studio provided by the Audio Visual Services Team
Question:(Last edited: Tuesday, 23 April 2019, 3:00 PM)
Rooms. Where is the Heriot Watt Media Studio?
Most SUPA conferences are held in EM 1.27. In the Earl Mountbatten Building. However in some cases we may arrange a conference in the Media Studio instead.
The Heriot Watt Media Studio is in the Audio and Visual Services Building in the Media Studio on the Edinburgh Campus at Riccarton.
Go to main reception, and then head towards the library.
Before you go up the stairs into the Library, go outside using the door directly ahead of you.
The media studio building is on the opposite side of the square on the right hand side.
If you have any difficulty finding your way call the Media helpdesk on x3019 (0131 451 3019)
Audio Visual Services
Question:(Last edited: Tuesday, 29 June 2010, 12:30 PM)
SUPA: What is SUPA?
What is SUPA? Who is in SUPA? What has SUPA ever done for us?
Question:(Last edited: Thursday, 7 August 2008, 3:54 PM)
Unsubscribe: How to I unsubscribe from a forum?
To unsubscribe from a forum, click on the link at the bottom of any email received from that forum. Alternatively, log into My.SUPA, find the forum and click on the 'Unsubscribe' me link on the right hand side of the page.
Note that you cannot unsubscribe from News Forums. These are the forums we use to tell you about important events like cancelled lectures.
Question:(Last edited: Thursday, 13 November 2008, 12:47 PM)
Using the Video Conference Room
How do I use the Video Conference Rooms
A series of videos and notes are available which explain how the video conference rooms across SUPA work and how to use them.
See the videos and notes in the Introduction to Video Conferencing course area.