Topic outline

  • General

    Getting Started with Video-Conferencing


    Lecture in Edinburgh SUPA roomIn this course you'll find a set of resources to help you to get started in using the SUPA video network to attend or deliver lectures.

    Attending a lecture

    Lectures are booked so that the video conference service Vscene automatically calls your room.  The rooms are set up to automatically answer the calls.  Calls normally start at 5 past the hour.

    When attending a lecture you will need to :

    • - turn on your projectors or video screens
    • - press a button on the desk to switch between the two cameras.   

    In some rooms you will also need to press 'unmute microphone' on the Vidyo remote control.  Please also use mute/unmute if there is a lot of background noise at your location.  See 'One page guide' below.

    Call not connected?

    If your room is not connected to the conference exactly at the expected time, please follow instructions on the 'Connecting and reconnecting guide'.  If you see a  green calendar entry with the right name and time you may use the Vidyo remote to select it, and join the meeting.   If the call does not connect on time, and you don't see the expected calendar entry, please call us immediately.

    There are instructions posted in each room and contact numbers for support.  

    • In each topic you'll find a video giving you the basic steps to carry out each step. After these you'll also find a set of quick guides which you can use as a reminder when using the system and a flowchart giving some advice on what steps to take if you encounter difficulties.

    • Use this forum to discuss any questions or suggestions you might have about the SUPA video network. If you would like to subscribe to this forum please enrol on this course (you will be prompted to do this the first time you post a message) using the "Enrol me on this course" link on the course page.

  • Topic 1

    Quick start guides

    In this section you'll find a set of quick start guides which you can use as a quick reminder of the process of taking part in a SUPA lecture.  

    The rooms are designed to be straight-forward to use without requiring any special training.  Instructions are posted in each room, along with support contact details.   Please allow a few minutes to familiarise yourself with the room on your first day,.


    Giving a lecture or presentation

    If you are giving a presentation note that you need to do two things - select the input source using buttons on the desk, and also tap 'share' on the vidyo remote to start sending it to the screen, and to tap 'share' again to start sharing during a call.

    University of West of Scotland

    The equipment in the SUPA room in UWS is different from the other SUPA rooms.  UWS staff and students are advised to your local support team.  See support contacts below.

  • Topic 2

    General Support Notices

    In this section you'll find general support notices for the rooms, including our fire procedure

  • Topic 3

    Who to call / First time using the room

    There are instructions posted in the rooms which should be straighforward to follow.  Please allow a few minutes to get set up on your first day, and also check the list below for the location and any special access arrangements such as door code.

    SUPA lectures normally connect automatically to all of the scheduled rooms at 5 past the hour.


    • Where are the SUPA Video classrooms?

      Aberdeen: OA MT 302 

      Dundee: Ewing Building basement   (requires door code - please contact local support)

      Edinburgh: JCMB 1301 - (note change of location - please ask for new door code from PGR office Liz Patterson in JCMB 4318)

      Glasgow: Kelvin Building 255a   (ask for door code from SUPA Office 234a)

      Heriot-Watt: Earl Mountbatten Building EM1.27 (if locked, ask member of staff on corridor to unlock )

      St Andrews: Physics and Astronomy Building room 307

      Strathclyde: John Anderson Building JA 8.13 (requires door code)

      UWS: Henry F318 (requires door code - please contact local support)

      Is this your first time using the room?  Please contact your local support contact to arrange training or support in advance of your first lecture.

    • For technical help, or if this you would like further help using the equipment, please contact your local IT contact:

      • Aberdeen - Media Services - mediaservices@abdn.ac.uk  (Alex Gow / Ted Pridham / Bruce Beatite)
      • Dundee - Gary Callon - g.j.callon@dundee.ac.uk
      • Edinburgh - SOPA-Support - sopa-helpdesk@ed.ac.uk
      • Glasgow - SUPA Office  - admin@supa.ac.uk
      • Heriot Watt - Sean Farrell - s.j.farrell@hw.ac.uk
      • St Andrews - Ian Taylor - iat@st-and.ac.uk
      • Strathclyde - Physics IT support - physics-itsupport@strath.ac.uk
      • UWS - Tom Cadell - Tom.Caddell@uws.ac.uk
      Support contact phone numbers will be provided in each room. 

  • Joining remotely from another location

    • We do encourage you to attend from the video conference rooms whenever you can, for best experience for you and for everyone else attending.

      Starting September 2019, we will be routinely providing a web link and remote connection details for lectures.  Please click on the "Upcoming events" on your course page for the 'join by web browser' button, and other connectiom details.

      Join by web browser

      On your course page see "Upcoming events", and click to view the details for today's lecture.  You will see a 'join' button and web link which will allow you to join using Vscene website.

      You do not need to login to Vscene, just click the link in the My.SUPA calendar, and then enter your name and join

      Chrome or Firefox are recommended web browser.    If you are prompted to  login, please go back to My.SUPA and try the link again.

      For help see:

      Vscene Support : Join by Web Browser

      https://vscene.net/join-by-browser/

      Other methods of joining :
      - other video conference room
      - Vscene mobile app
      - Skype for business.

      Other alternative details will also be included in the calendar such as the extension number to use in the Vscene mobile app, SIP, H323 and other methods.