My.SUPA. Frequently Asked Questions


Frequently Asked Questions about My.SUPA
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COURSE NOTES

Question:

Notes. Where can I find the notes for my course?

(Last edited: Thursday, 13 November 2008, 1:15 PM)
Answer:
When you are logged into My.SUPA, your courses will be listed in a box on the right hand side of the first page of My.SUPA. If you can see a list of course categories instead of your courses, log in.

My.SUPA list of courses and areas box appears top right of front page after you log in

Your courses are those for which you are currently registered. If this list is incorrect or incomplete, contact 'courses' at SUPA Central (www.supa.ac.uk/Contact_SUPA).

Look at the relevant week or view the resources list.

Materials are only available to students once the lecturer has released them from their master files list.

Question:

Postscript files. How do I open ps files?

(Last edited: Thursday, 7 August 2008, 3:53 PM)
Answer:
To open PostScript files you will need a suitable client like GhostScript.

Internet Explorer may attempt to stop you viewing PostScript files. An Information Bar may pop up. It usually reads something like "To help protect your security, Internet Explorer blocked this site from downloading files to your computer. Click here for options..."

Click for the options and select 'Download File...'

Choose whether to 'Open' the file now to to 'Save' it for later viewing.

Question:

PowerPoint - I'm not a Windows user. How can I view PowerPoint files?

(Last edited: Thursday, 7 August 2008, 3:53 PM)
Answer:
Struggling to view your lecturer's slides? Try the TonicPoint viewer. http://tonicsystems.com/products/viewer/

COURSES

Question:

Enrolment. How do I enrol on a SUPA course?

(Last edited: Thursday, 10 September 2009, 2:31 PM)
Answer:
To enrol on a SUPA course, first go to the My.SUPA area for the course. (How do I find a course area?)

Screenshot of enrolment linkIf the course is open for self-enrolment, there will be an enrolment link in the administration block on the left hand side of the page.

When you click on the link, you will be taken to the enrolment page. You will be asked to decide whether you are joining the course as a student or as an auditor. (More information about auditing courses)

If this is the first time you have enrolled in a SUPA course this year, you will also be asked to consent to being recorded in lectures. If you do not consent to be recorded, leave the consent box unchecked. (More information about recording)

Finally, click on the 'Enrol' button at the bottom of the page to enrol on the course.

If you are enrolled on a course, your name will appear in the list of participants and the name of the course will appear in the 'My courses or areas' blocks. This block can be found on the top right of the front page of My.SUPA and on the left hand side of every internal page. Note that it only shows you your courses when you're logged in.

If you change your mind about a course, or wish to swap from student to auditor or vice versa, unenrol from the course and start again.

If you change your mind about recording consent, please email recording@supa.ac.uk.

Question:

Non-SUPA courses: How do I apply for credit for non-SUPA courses?

(Last edited: Thursday, 24 January 2019, 2:59 PM)
Answer:
You will find guidance on the procedures for obtaining credit for non-SUPA courses in the Student Handbook as well as https://www.supa.ac.uk/Graduate_School/Attendance_Assessment_SUPA_Courses.php

EDITING

Question:

Editing my course

(Last edited: Thursday, 13 November 2008, 1:04 PM)
Answer:
How do I change or edit the text in my course?

Staff can refer to the notes in the SUPA Teaching Staff area or the .

This includes some a leaflet on things you can do with My.SUPA, and also some instructions to help you to upload a file.

Question:

Maths: Can I type in LaTeX?

(Last edited: Thursday, 13 November 2008, 1:14 PM)
Answer:
In most parts of My.SUPA, including discussion forums, you can type in LaTeX and the expression will be rendered as an image in html pages and emails.

Example: Type the following without the spaces between the dollar signs:

$$\frac{a}{b}$$

to get

\frac{a}{b}

More help is available on using LaTeX notation



EMAIL AND FORUMS

Question:

Unsubscribe: How to I unsubscribe from a forum?

(Last edited: Thursday, 7 August 2008, 3:54 PM)
Answer:
To unsubscribe from a forum, click on the link at the bottom of any email received from that forum. Alternatively, log into My.SUPA, find the forum and click on the 'Unsubscribe' me link on the right hand side of the page.

Note that you cannot unsubscribe from News Forums. These are the forums we use to tell you about important events like cancelled lectures.

LOGIN AND ACCOUNTS

Question:

Account : How do I get a SUPA account?

(Last edited: Tuesday, 23 April 2019, 3:09 PM)
Answer:

A My.SUPA account can be automatically issued if you are a member of staff or PhD student in Physics or a related area and have a university email address from a SUPA partner

Use the quick self-service form to request a SUPA account if you are a PhD student or a member of staff in a department of physics and/or astronomy at Aberdeen, Dundee, Edinburgh, Glasgow, Heriot-Watt, St Andrews, Strathclyde or UWS universities.

Quick self-service My.SUPA account setup for staff and PhD students
https://my.supa.ac.uk/login/signup.php

For other account requests please use the form below. 
Use the 'other account requests' if you are not a staff member or PhD student in one of the SUPA universities.

Other account requests for My.SUPA
http://www.supa.ac.uk/Graduate_School/account_request.php



Question:

Login: How can I get a My.SUPA login?

(Last edited: Thursday, 7 August 2008, 3:52 PM)
Answer:

Question:

My.SUPA: Where do I find things on the My.SUPA front page?

(Last edited: Tuesday, 25 November 2008, 2:13 PM)
Answer:
SUPA Front Page

If you have been given an account, you may log in to the My.SUPA site by using your fullname and password. Alternatively the login box may also recognise your email address as your username.

My.SUPA List of Courses (top-right)

After you have logged in the My.SUPA front page, the box at the top right will show a list of the courses to which you belong. Some of these are real lecture courses. Others are organisational areas such as ‘Staff’, ‘Mailroom’, ‘Condensed Matter Theme Area’

If you do not see the course that you require, follow the link to ‘All My.SUPA areas’ to see the complete list. During enrolment, students can preview and then enrol into courses of their choice. For late enrolment, contact the SUPA Office.

Overview of Front Page of My.SUPA (inclusing popup boxes explaining the importance of the List of My.SUPA courses in the top right)


Question:

Password: How do I change my password?

(Last edited: Thursday, 10 September 2009, 11:54 AM)
Answer:
If you are viewing one of your courses, the option to change your password should appear in your Admin list.

Alternatively, click on any instance of your name (for example, at the top right hand side of the front page) and click on the Change Password button underneath your profile.

RECORDING

Question:

Questions about Lecture Recording

(Last edited: Thursday, 24 January 2019, 2:56 PM)
Answer:

What is SUPA going to record?

SUPA courses are routinely recorded by the video system, before being made available on MySUPA course pages. SUPA may also record one-off events where we think there may be benefit for those unable to attend in person.

What will SUPA use the recordings for?

The most important use for the recordings will be for students to use as a reference after the lecture has taken place. This is especially important where someone has had to miss a lecture, either through illness or being away at an experiment or conference. While this won't replace the lecture experience, we hope that it will be a useful substitute.

What about the other uses mentioned in the consent notice?

The consent notice mentioned some other possible uses for the recordings. These were put in so that we don't have to keep coming back to you for additional consent, but that does not mean that we intend to use every lecture recording in this these ways.

Where will the recordings be available?

The videos will be made available to staff and students through My.SUPA. Only logged in participants (staff and students) will have access to the recording of a particular course. If you have any particular ways in which you would like to view the videos, please get in touch.

What is recorded?

The content of a recording normally shows a large version of the presentation slides and a small version of the video with a similar layout to the one that you seen on the two screens in your room, only at a reduced resolution.

When will the recordings be available?

If a lecture has been recorded, you can typically expect the recording to be available about a week after the lecture. If there's one which you need urgently, let us know. We'll work to give you access to the recordings as quickly as possible.

Do I have to give consent?

It is a requirement of the recording service we are using that everyone that appears or is heard on the recording must give consent.

Although we have to ask for consent from everyone, we've tried to make the request as clear and transparent as we can. We'd like everyone to give their consent so that we can give you the best service, but if you have any questions about this then please get in touch.

How do I know if the conference is being recorded?

A red circle will appear in the top left hand corner of the video screen during a recording.

How can I avoid being in the recording?

If you have concerns and it is important that you do not appear in any video recording, then then select "no", and email us at recording@supa.ac.uk so that we can make some special arrangements.

What if I have more questions?

If you have any questions about the recording service, please contact admin@supa.ac.uk . Please tell us if your question is about the technical side of the recording or our policies - that will help us direct your question appropriately.



ROOMS

Question:

Rooms. How to book one or more SUPA VC Rooms

(Last edited: Monday, 3 August 2015, 3:24 PM)
Answer:
To book one or more SUPA VC room, please contact the local manager of the room to check availability and make the booking online @ http://www.supa.ac.uk/room_booking with your request.

Question:

Rooms. Where are the Videoconferencing Rooms?

(Last edited: Thursday, 25 July 2019, 11:16 AM)
Answer:

University Room No.
Aberdeen 302, Meston Building
Dundee Basement, Ewing Building
Edinburgh JCMB 1301 
Glasgow 255a, Kelvin Building
Heriot-Watt 1.27, Earl Mountbatten Building
St Andrews 307 (or sometimes 222), Physics Building
Strathclyde 813, John Anderson Building
UWS F.318, Henry Building

Note - not all the sites take all the lectures. If you register or email courses@supa.ac.uk you will be able to sign up for lectures, and check the availability at your site.


At Heriot Watt an alternative room is sometimes used the Media Studio provided by the Audio Visual Services Team



Question:

Rooms. Where is the Heriot Watt Media Studio?

(Last edited: Tuesday, 23 April 2019, 3:00 PM)
Answer:
Most SUPA conferences are held in EM 1.27. In the Earl Mountbatten Building.  However in some cases we may arrange a conference in the Media Studio instead.

The Heriot Watt Media Studio is in the Audio and Visual Services Building in the Media Studio on the Edinburgh Campus at Riccarton.

Directions

Go to main reception, and then head towards the library.

Before you go up the stairs into the Library, go outside using the door directly ahead of you.

The media studio building is on the opposite side of the square on the right hand side.

If you have any difficulty finding your way call the Media helpdesk on x3019 (0131 451 3019)


Maps

See https://www.hw.ac.uk/about/contact/maps-directions.htm

Address:

Media Studio
Audio Visual Services
Heriot-Watt University,
Riccarton,
Edinburgh
EH14 4AS

Question:

Using the Video Conference Room

(Last edited: Thursday, 13 November 2008, 12:47 PM)
Answer:
How do I use the Video Conference Rooms

A series of videos and notes are available which explain how the video conference rooms across SUPA work and how to use them.

See the videos and notes in the Introduction to Video Conferencing course area.




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