My.SUPA. Frequently Asked Questions

When you are logged into My.SUPA, your courses will be listed in a box on the right hand side of the first page of My.SUPA. If you can see a list of course categories instead of your courses, log in.



Your courses are those for which you are currently registered. If this list is incorrect or incomplete, contact 'courses' at SUPA Central (www.supa.ac.uk/Contact_SUPA).

Look at the relevant week or view the resources list.

Materials are only available to students once the lecturer has released them from their master files list.

If you are viewing one of your courses, the option to change your password should appear in your Admin list.

Alternatively, click on any instance of your name (for example, at the top right hand side of the front page) and click on the Change Password button underneath your profile.

To open PostScript files you will need a suitable client like GhostScript.

Internet Explorer may attempt to stop you viewing PostScript files. An Information Bar may pop up. It usually reads something like "To help protect your security, Internet Explorer blocked this site from downloading files to your computer. Click here for options..."

Click for the options and select 'Download File...'

Choose whether to 'Open' the file now to to 'Save' it for later viewing.

How do I change or edit the text in my course?

Staff can refer to the notes in the SUPA Teaching Staff area or the .

This includes some a leaflet on things you can do with My.SUPA, and also some instructions to help you to upload a file.

For existing students, grades from previous years will be available to you under your profile menu in top right.

You may view or print your SUPA grades transcript after logging into My.SUPA. 

• Use the profile menu in top right (your initials or picture in a circle icon).
• Then click 'grades'
• You can also find this by visiting your user profile page and then clicking on SUPA overview grade transcript.

To see preview years click 'view grades from previous years', and select a specific year from the dropdown menu.

SUPA Front Page

If you have been given an account, you may log in to the My.SUPA site by using your fullname and password. Alternatively the login box may also recognise your email address as your username.

My.SUPA List of Courses (top-right)

After you have logged in the My.SUPA front page, the box at the top right will show a list of the courses to which you belong. Some of these are real lecture courses. Others are organisational areas such as ‘Staff’, ‘Mailroom’, ‘Condensed Matter Theme Area’

If you do not see the course that you require, follow the link to ‘All My.SUPA areas’ to see the complete list. During enrolment, students can preview and then enrol into courses of their choice. For late enrolment, contact the SUPA Office.

What is SUPA going to record?

SUPA courses are routinely recorded by the video system, before being made available on MySUPA course pages. SUPA may also record one-off events where we think there may be benefit for those unable to attend in person.

What will SUPA use the recordings for?

The most important use for the recordings will be for students to use as a reference after the lecture has taken place. This is especially important where someone has had to miss a lecture, either through illness or being away at an experiment or conference. While this won't replace the lecture experience, we hope that it will be a useful substitute.

What about the other uses mentioned in the consent notice?

The consent notice mentioned some other possible uses for the recordings. These were put in so that we don't have to keep coming back to you for additional consent, but that does not mean that we intend to use every lecture recording in this these ways.

Where will the recordings be available?

The videos will be made available to staff and students through My.SUPA. Only logged in participants (staff and students) will have access to the recording of a particular course. If you have any particular ways in which you would like to view the videos, please get in touch.

What is recorded?

The content of a recording normally shows a large version of the presentation slides and a small version of the video with a similar layout to the one that you seen on the two screens in your room, only at a reduced resolution.

When will the recordings be available?

If a lecture has been recorded, you can typically expect the recording to be available about a week after the lecture. If there's one which you need urgently, let us know. We'll work to give you access to the recordings as quickly as possible.

Do I have to give consent?

It is a requirement of the recording service we are using that everyone that appears or is heard on the recording must give consent.

Although we have to ask for consent from everyone, we've tried to make the request as clear and transparent as we can. We'd like everyone to give their consent so that we can give you the best service, but if you have any questions about this then please get in touch.

How do I know if the conference is being recorded?

A red circle will appear in the top left hand corner of the video screen during a recording.

How can I avoid being in the recording?

If you have concerns and it is important that you do not appear in any video recording, then then select "no", and email us at recording@supa.ac.uk so that we can make some special arrangements.

What if I have more questions?

If you have any questions about the recording service, please contact admin@supa.ac.uk . Please tell us if your question is about the technical side of the recording or our policies - that will help us direct your question appropriately.

Most SUPA conferences are held in EM 1.27. In the Earl Mountbatten Building.  However in some cases we may arrange a conference in the Media Studio instead.

The Heriot Watt Media Studio is in the Audio and Visual Services Building in the Media Studio on the Edinburgh Campus at Riccarton.

Directions

Go to main reception, and then head towards the library.

Before you go up the stairs into the Library, go outside using the door directly ahead of you.

The media studio building is on the opposite side of the square on the right hand side.

If you have any difficulty finding your way call the Media helpdesk on x3019 (0131 451 3019)


Maps

See https://www.hw.ac.uk/about/contact/maps-directions.htm

Address:

Media Studio
Audio Visual Services
Heriot-Watt University,
Riccarton,
Edinburgh
EH14 4AS

How do I use the Video Conference Rooms

A series of videos and notes are available which explain how the video conference rooms across SUPA work and how to use them.

See the videos and notes in the Introduction to Video Conferencing course area.

A My.SUPA account can be automatically issued if you are a member of staff or PhD student in Physics or a related area and have a university email address from a SUPA partner

Use the quick self-service form to request a SUPA account if you are a PhD student or a member of staff in a department of physics and/or astronomy at Aberdeen, Dundee, Edinburgh, Glasgow, Heriot-Watt, St Andrews, Strathclyde or UWS universities.

Quick self-service My.SUPA account setup for staff and PhD students
https://my.supa.ac.uk/login/signup.php

For other account requests please use the form below. 
 
Please contact the SUPA office if you do not have a university email address in one of the SUPA universities.